15 Topics
10 Days
75 Sessions
Programme Overview
Training Description
Who Should Attend
- Team Leaders and Supervisors
- Business Analysts
- Product Owners and Product Managers
- Stakeholder Engagement Professionals
- Project Communications Professionals
- Change Management Professionals
- Risk and Compliance Professionals
- Consultants and Project Advisors
- Government and Development Project Professionals
- Professionals responsible for project reporting and stakeholder communication
Session Objectives
- Identify and analyze project stakeholders.
- Develop a comprehensive communication plan.
- Choose appropriate communication methods and technologies.
- Conduct effective project meetings.
- Manage stakeholder expectations proactively.
- Create and deliver clear project reports.
- Resolve communication-related conflicts.
- Understand the role of emotional intelligence in communication.
- Adapt communication styles for diverse audiences.
- Measure the effectiveness of your communication efforts.
About the Course
The Communication Planning for Project Success Training Course equips project professionals with the skills and practical techniques required to design, implement, and manage effective communication throughout the project lifecycle. Participants will learn how to ensure the right information reaches the right stakeholders, through the right channel, at the right time.The course explores stakeholder communication needs, communication planning, reporting structures, information flow, meeting management, digital collaboration, and communication risk. Participants will also develop techniques for handling difficult conversations, managing expectations, communicating project changes, and maintaining transparency across diverse project teams.
Curriculum & Topics
15 Topics | 75 Sessions
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Workshop 1.1:
The importance of communication in project success.
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Workshop 1.2:
Key concepts and terminology.
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Workshop 1.3:
The communication process model.
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Workshop 1.4:
The role of a project manager as a communicator.
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Workshop 1.5:
Proactive versus reactive communication.
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Workshop 2.1:
Identifying all project stakeholders.
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Workshop 2.2:
Mapping stakeholder needs and expectations.
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Workshop 2.3:
Power, interest, and influence grids.
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Workshop 2.4:
Understanding stakeholder communication requirements.
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Workshop 2.5:
Developing a stakeholder register.
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Workshop 3.1:
Components of a communication plan.
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Workshop 3.2:
Defining information to be communicated.
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Workshop 3.3:
Setting the frequency of communication.
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Workshop 3.4:
Assigning responsibilities for communication.
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Workshop 3.5:
Securing plan approval.
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Workshop 4.1:
Formal versus informal communication.
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Workshop 4.2:
Push, pull, and interactive communication.
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Workshop 4.3:
Choosing the right medium for the message.
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Workshop 4.4:
The role of digital tools and platforms.
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Workshop 4.5:
Avoiding communication overload.
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Workshop 5.1:
Planning and preparing for meetings.
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Workshop 5.2:
Developing a clear agenda.
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Workshop 5.3:
Facilitating productive discussions.
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Workshop 5.4:
Documenting decisions and action items.
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Workshop 5.5:
Post-meeting follow-up.
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Workshop 6.1:
Creating compelling status reports.
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Workshop 6.2:
Using dashboards and visuals.
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Workshop 6.3:
Ensuring information is accurate and timely.
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Workshop 6.4:
Maintaining a centralized project repository.
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Workshop 6.5:
The importance of version control.
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Workshop 7.1:
Techniques for building trust and rapport.
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Workshop 7.2:
The importance of transparency.
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Workshop 7.3:
Handling difficult conversations and objections.
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Workshop 7.4:
Nurturing long-term relationships.
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Workshop 7.5:
Managing expectations through consistent communication.
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Workshop 8.1:
Identifying the root causes of conflict.
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Workshop 8.2:
Mediation techniques for project teams.
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Workshop 8.3:
The role of communication in conflict prevention.
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Workshop 8.4:
Using a blame-free approach.
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Workshop 8.5:
Following up to ensure resolution.
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Workshop 9.1:
The role of communication in scrum and kanban.
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Workshop 9.2:
The daily stand-up meeting.
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Workshop 9.3:
The importance of regular demos and retrospectives.
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Workshop 9.4:
Using agile tools for communication.
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Workshop 9.5:
Ensuring transparency on burndown charts.
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Workshop 10.1:
Best practices for remote communication.
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Workshop 10.2:
The importance of video conferencing.
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Workshop 10.3:
Overcoming geographic and time zone differences.
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Workshop 10.4:
Using instant messaging and collaboration tools.
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Workshop 10.5:
Building a sense of community from afar.
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Workshop 11.1:
Developing a crisis communication plan.
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Workshop 11.2:
Identifying and addressing crisis situations.
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Workshop 11.3:
Crafting clear and empathetic messages.
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Workshop 11.4:
The role of leadership in a crisis.
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Workshop 11.5:
Communicating with the public and media.
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Workshop 12.1:
Common barriers to effective communication.
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Workshop 12.2:
Cultural and linguistic differences.
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Workshop 12.3:
Perceptional biases.
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Workshop 12.4:
The impact of noise and distractions.
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Workshop 12.5:
Strategies for overcoming each barrier.
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Workshop 13.1:
The difference between hearing and listening.
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Workshop 13.2:
Active listening techniques.
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Workshop 13.3:
Identifying non-verbal cues.
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Workshop 13.4:
Providing constructive feedback.
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Workshop 13.5:
The importance of empathy.
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Workshop 14.1:
The power of a project narrative.
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Workshop 14.2:
Structuring your message for maximum impact.
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Workshop 14.3:
Using analogies and examples.
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Workshop 14.4:
Communicating vision and purpose.
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Workshop 14.5:
Tailoring your story to the audience.
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Workshop 15.1:
Planning and structuring a presentation.
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Workshop 15.2:
Overcoming public speaking phobia.
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Workshop 15.3:
Using visuals effectively.
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Workshop 15.4:
Engaging your audience.
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Workshop 15.5:
Handling questions and objections.
